Frequently Asked Questions
Everything you need to know about your Newbridge Silverware™ experience.
What is the best way to care for my silver-plated jewelry?
To maintain the brilliance of your pieces, we recommend wiping them with a soft, dry cloth after each wear. Avoid contact with perfumes, hairsprays, and harsh chemicals, and store your jewelry in its original Newbridge Silverware™ packaging to prevent tarnishing.
How long does shipping usually take?
Standard domestic orders typically arrive within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days. You will receive a tracking number via email as soon as your order is dispatched.
What is your return policy for online purchases?
We offer a 30-day return policy for most items, provided they are in their original, unworn condition and include all packaging. Please note that for hygiene reasons, earrings cannot be returned unless they are faulty.
Do your products come with a warranty?
Yes, all Newbridge Silverware™ jewelry and giftware items are covered by a two-year manufacturer's warranty against production defects from the date of purchase.
Can I have my purchase gift-wrapped?
Every Newbridge Silverware™ item arrives in our iconic blue and gold presentation box. During the checkout process, you can also add a personalized gift message to be included with your order.
Are your products nickel-free?
Yes, all of our jewelry collections are lead-free and nickel-compliant, meeting the highest safety standards to ensure they are comfortable for sensitive skin.